FAQs

Questions? No worries, we are here to help!

Below, you will find a list of the most frequently asked questions.

If you cannot find the answer you seek, feel free to send us your question through the website’s contact form. We are committed to reply as soon as possible.

Question Do you ship worldwide?

AnswerYes, we ship internationally! We are very happy that you can get your order in time anywhere across the globe through DHL shipping.

Question How long do I have to wait for my order to arrive?

AnswerWe start processing your order immediately and usually dispatch it in the next 24 hours via DHL express shipping service. The delivery time depends on your location and usually takes 2-3 days for US and Europe.

Question Are the products always available?

AnswerAll products are in stock unless specifically stated as ‘out of stock’. Please note that the products stated as “available upon request” can be ordered but as they are not available in our warehouses, we ask our providers to produce them specifically for you.

Question I would like to send a parcel to a business associate or a friend as a gift. Is that possible?

AnswerOf course it is! We can even include a handwritten personalized gift card. Don’t forget to check our splendid, made by natural wood gift packages. Just make sure to enter your own address at the billing information section, and the recipient’s address at the shipping information.

Question Is my transaction secure?

AnswerSecurity is taken very seriously when you shop at gourmetgroceries.com.
You can shop with confidence knowing that we do not have access, see or store your credit card numbers or any other financial information. Transactions are processed directly with the payment service used during checkout, which is PayPal, one of the the world’s most well-known online payment system.

Question Do you take orders over phone?

AnswerYes. We do take orders over phone. The payment mode possible for these orders is Bank Transfer only.

We will be happy to assist you with any question regarding online and in store purchases.